Questions & Answers

Are my details on the system safe?

Frontline meets national information governance and security standards including being ISO 27001 accredited, Cyber Essentials certified, and NHS DSP Toolkit compliant. We only ever collect information from you to make a good referral, we only hold your data for a maximum of 90 days, and we use the same level of encryption as on-line banking services. If you want a copy of any information held on the system under your name, please make a 'Subject Access Request' to info@frontlinereferrals.org.uk

If I request a callback or I’m referred through the system when should I expect to be contacted? 

We ask services to contact people within 3 working days, but we hope it will be quicker than that. If we see that you haven’t been contacted within 6 working days we will notify the service on your behalf. 

Interested in bringing Frontline to your area?

Visit frontlinereferrals.org.uk to explore our case studies and learn how Frontline supports local health and care systems.